Ninacloak - Terrible Fit / Terrible Customer Service
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New ReviewerAnother customer wrote: 'I ordered several items .....
When they arrived in their cellophane bags I was extremely disappointed because I could see the poor quality already. None of the items fit because they were not sized for Americans".
Agreed!
WAY smaller than expected.
"I went back and forth in emails with them because they would not provide the return address."
I am getting the same run around.
"They tried negotiating vouchers and discounts."
That is where I am tonight.
When I went to price the shipping thru USPS
WOW!!!
"Here's the return address they gave me....
They will not accept any returns through DHL, FedEx, UPS or any other ..."
Wish I would have read your review before I ordered from them.
It took 11 weeks to get the merchandise. Since the items do not fit, they are now going to the thrift shop.
User's recommendation: DO NOT Purchase from Nina Cloak.
Monetary Loss: $77.
Preferred solution: Let the company propose a solution.
Ninacloak Pros: Cute clothes.
Ninacloak Cons: Poor service, Terrible customer service and still waiting for refund, Refund process.
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