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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Update by user Apr 01

April 1, still haven't heard from nina cloak,haven't received any items or refund! contacted them again, still no response. I'm sure I simply lost my money.

Original review posted by user Mar 02
Ordered 4 items Jan 13. Got email Feb14th stating unusually long delay, will notify me in 1-2 weeks for different...
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21 comments
Anonymous
#1916151

I ordered two garments from Nina cloak. It has been a month, not heard from them.

Tried contacting them by phone,. The phone rings and then shuts down. No body picks up! Extremely disappointed.

!! Will NEVER, buy another thing from them.

They remember to send me advertisements for buying more things from them, but have not updated me ever, on my order ! I feel I might have lost my money to them !!!!

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ID
#1810626 Review #1810626 is a subjective opinion of poster.
Pros
  • Inexpensive clothing
Cons
  • Very slow shipping and poor customer services
  • Little customer service
  • Extremely long shipping times
Loss
$75
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund sizing issue

I ordered 7 tops 5 of which were too large and 2 of which were too small. 1 of the large tops had fading on the front bottom pattern. I would like to receive a refund on this order to my debit card and an address to return the garments to.

User's recommendation: Size was an issue as I'm a petite and the length of the garments were too long and sleeve length also was too long, while the smaller fitted tops were way under sized, more like children's size.

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ID
#2189105 Review #2189105 is a subjective opinion of poster.
Preferred solution
Full refund

Where's My Order??

I Ordered Some Sandals & Never Got Them?? My Ñame Is Terri Lund Tele # 361-877-7112 EM: trilund91@gmail.com
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ID
#2188771 Review #2188771 is a subjective opinion of poster.
Cons
  • Inability to reach company
  • With no getting through to resolve it is a con
Preferred solution
I Need To Talk To Someone To Resolve Problem

Cancel order

Please cancel order #1013200924285. I know I did this backwards. After making my order I checked reviews and found that the are very low. I also object to this being a “pissed consumer” Thank you.
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ID
#2188360 Review #2188360 is a subjective opinion of poster.
Preferred solution
Full refund

How to return blouse SPB1WTDC83W

Need to return blouse that was a gift and didnt like material. Thank you
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ID
#2187072 Review #2187072 is a subjective opinion of poster.
Location
Frankfort, Kentucky

Tons of bad reviews and phone number and email does not work what a waste and phony publicity

why do they not bargin with companies to advertise their clothes and make money that way instead of offering services they do not have and create bad publicity. i think the clothes are beautiful. i would love to know where to actually purchase them.

User's recommendation: the clothes are so beautiful on the wesite. it is so sad.

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ID
#2185714 Review #2185714 is a subjective opinion of poster.
Preferred solution
let people know where they can buy the clothes that are actually posted on website

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I would like to return an order

2.4
Details
I received two orders of the same thing and I would like to return one I was not aware that two orders had been placed I only receive one confirmation of one order And in this email it had tracking but nothing worked it didn't even contain the total amount if the order and when the product arrived there was a packing slip but no invoice I have tried repeatedly to contact customer service to resolve this issue and have been unable to reach anybody
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ID
#2185558 Review #2185558 is a subjective opinion of poster.

Exchange

Coat is the wrong size. Need a refund

User's recommendation: If I can’t get a full refund I will not be giving a good review. How am I suppose to return it if the packaging is opened.

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ID
#2184356 Review #2184356 is a subjective opinion of poster.
Location
Hamilton, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wont respond to my emails

Ordered 8 shirts and 2 slacks. Cost Aust$250 Money taken immediately. Stock arrived in three weeks. Sizing was laughable. two or three matched sizing but the rest were all over the place. Slacks, one was 2X it was way too small, another was 3X which was enormous! Can't understand how they think they are reputable and how they keep getting more schnooked customers. I figure I can kiss my $250 goodbye. NEVER AGAIN. I am scared off for life now.

User's recommendation: Read the reviews FIRST.

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ID
#2183333 Review #2183333 is a subjective opinion of poster.
Loss
$250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inferior clothing.

1.0
Details
I just received a blouse from Ninacloak with two more on the way. I have learned my lesson. I am a seamstress and can tell you six graders could make a higher quality garmet. The sizing is off, the Fabric is cheap and the sewing and finishing is awful! In the USA all clothing must be labled with country of origin, fabric contents, washing instructions. These garments contain NO labels. I don't know this trash is getting into this country! China sure think we are a bunch of idiots!

User's recommendation: Do Not Buy from this company!

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ID
#2183053 Review #2183053 is a subjective opinion of poster.
Cons
  • Inferior workmanship and fabric
Preferred solution
Full refund

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Latest Question

Refound

Hi, my winter jacket is to small, how I can returns to you guys?

Ninacloak Questions

Customer service

1.0
Details
I am trying to reach customer service. No one will answer my emails or calls.

User's recommendation: Poor response.

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ID
#2182348 Review #2182348 is a subjective opinion of poster.
Preferred solution
Need to return the order

Pissed

I ordered several tops and a pair of pants. The pants were about a 10,I ordered XLG, some, of the tops are not what I expected and are ugly. The phone # is not a valid #. No address, no packing slip, no return label. How do I return the items? Ruby Reed

User's recommendation: do not order from these people.

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ID
#2180439 Review #2180439 is a subjective opinion of poster.
Location
West Branch, Michigan

I would like to return an order

2.1
Details
I received two orders of the same thing and I would like to return one
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ID
#2179821 Review #2179821 is a subjective opinion of poster.

Question size on my order

No answer. Im trying to change my order size from Medium to extra large My irder # is1013200920260. Plz call me when you get a chance!thanks!
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ID
#2179355 Review #2179355 is a subjective opinion of poster.
Preferred solution
Change the size to XL

Send back my order wrong size

1.0
Details
Return the order back they size run small need big size

User's recommendation: Call the Better Business put it in my Facebook or Attorney General report the company.

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ID
#2177858 Review #2177858 is a subjective opinion of poster.
Location
San Antonio, Texas

Received my order 3 to 4 days when I make the complaint

1.2
Details
I return the items back the next day I received them because the items were to small two blouses I kept For my granddaughter but return the others have sended them 3 or 4 e-mail no reposed want my money or the Item back have no problems with the size but there size run small so if they send me the items I will need larger size 2x

User's recommendation: Not to order from this company and I will call Better Business to report the company.

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ID
#2177848 Review #2177848 is a subjective opinion of poster.
Location
San Antonio, Texas