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Being screwed out of 52.00

What gives you the right to steal my $52. You cannot be called. Your phone number rings 6 times and then goes right to a busy signal. I have placed 3 tickets so far, and have been told I would hear from you in 2 business days. That's adon't place any orders with this company. joke .Your company is a scam. I'm surprised you ask for reviews. There are many people who feel as I do. You should be ashamed of yourselves. I hope enough bad reviews will get you thrown off the internet.

User's recommendation: Don't buy from this company. They cheat you out of your money. Returning the shoddy items can't be done. They see to that my not having a reliable phone number. They never get back to you about making a return. era.

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1 comment
Anonymous
#1926081

At least a dozen emails back and forth with Customer Service. I first asked how I could return 3 shirts that were 2 sizes too small.

They would not allow a return. They then sent a voucher to be used within 3 months. That would pay for shipping if I wanted to order more products.

They said there was nothing more they could do. DO NOT ORDER from Nina Cloak!

ID
#2177230 Review #2177230 is a subjective opinion of poster.
Location
Ashburn, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details
Another customer wrote: 'I ordered several items ..... When they arrived in their cellophane bags I was extremely disappointed because I could see the poor quality already. None of the items fit because they were not sized for Americans". Agreed! WAY smaller than...
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ID
#2176077 Review #2176077 is a subjective opinion of poster.
Service
Ninacloak Customer Care
Pros
  • Cute clothes
Cons
  • Terrible customer service and still waiting for refund
  • Refund process
  • Poor service
Loss
$77
Preferred solution
Let the company propose a solution

Jacket is defective or I need 2-3 sizes larger tan normal . They won’t respond to my emails . No phone # listed.

1.5
Details
I need address to return it .

User's recommendation: Don’t buy anything , no customer service at all .

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ID
#2175824 Review #2175824 is a subjective opinion of poster.
Location
Vernon, Michigan
1.0
Details
I ordered several items w/o knowing they would be coming from China. Since the USPS is slow these days I didn't think much about the longer wait period. When they arrived in their cellophane bags I was extremely disappointed because I could see the poor quality...
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ID
#2175260 Review #2175260 is a subjective opinion of poster.
Loss
$171
Preferred solution
Full refund

I can't believe I shopped here

1.0
Details
I purchased 6 garments, largely because the ad said that they were cotton or cotton-linen blends. Four out of six arrived, and are cheap cotton-polyester blend fabric. A skirt that arrived was mis-sized--- I could not even get it on to try it. The ads say 30-day returns and exchanges. There is neither. The email from ninacloak suggested that I keep the too-small skirt and purchase another one at 40% off--- they would make it easy, just add that to my bill! They are refusing to take any returns. Now I am worried about my credit card.

User's recommendation: DO NOT BUY ANYTHING FROM THEM.

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ID
#2174713 Review #2174713 is a subjective opinion of poster.
Location
Bloomsburg, Pennsylvania

Crap came in the mail!

1.2
Details
Don't buy; I was deceived by their cute items. My package came directly from China. If you ever order clothes from China you have to order at least two sizes bigger, I didn't know this company was sending me clothes from China; they have a USA Flag on their website. Another item came with rips in it. I don't know how to really return items. There isn't a phone # that I can find and they have not responded to my emails.

User's recommendation: RUN AWAY!

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ID
#2174540 Review #2174540 is a subjective opinion of poster.
Service
Ninacloak Customer Care
Pros
  • Cute items on the computer screen
Cons
  • All products came from china
  • Terrible costummer service
  • Clothes from china are much smaller
Loss
$50
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Duplicate order

I received two packages yesterday when I only ordered one. I do not need 2 of each top. Please advise me of address so I can send one package back. I also want to receive my shipping cost back of the one package as I never ordered 2 packages. SPHYYFOFAW1 color black size m, round neck casual flower print t shirt WP329232294 799EC8D6E6BF color gray size m, round neck print short sleeve t shirt WP 329232293d Elsie Schatz 12401 Trail Oaks Dr. #233 Okc, Ok, 73120 405 401 4879 Happyclown1957@aol.com
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ID
#2173459 Review #2173459 is a subjective opinion of poster.
Preferred solution
Full refund

Need address to exchange & no response

3.5
Details
Ninacloak - Need address to exchange & no response
Ninacloak - Need address to exchange & no response
I ordered XL since its 100% cotton and when I received it I cant get my arms in it . I love the jacket but I need to exchange it . I normally wear a L . Do I need 3 sizes bigger then ? Its almost a month and no one is responding .

User's recommendation: Good luck !!!! No customer service at all or at least they don’t respond!!!!!!!

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ID
#2173337 Review #2173337 is a subjective opinion of poster.
Pros
  • Nice designed jacket
Cons
  • Defects or way off sizing
Loss
$41
Preferred solution
If it’s defective would like replacement if it’s not then I would like to order 2-3 sizes larger.

To small

TERRIBLE. TERRIBLE TERRIBLE TERRIBLE enough said! Boots were a JOKE.

User's recommendation: Do not buy!!!!!!

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ID
#2172537 Review #2172537 is a subjective opinion of poster.
Cons
  • Bad business
Preferred solution
Apology

Phone number doesn't work, and can't wend an email with out a verification code which doesn't work either

1.2
Details
size RUNS 2 SIZES SMALL and return IMPOSSIBLE

User's recommendation: DON'T BUY!!!!!

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ID
#2170688 Review #2170688 is a subjective opinion of poster.
Pros
  • Looks good online
Cons
  • Cannot contact
Preferred solution
Full refund

Wrong size on order placed within three last 15 minutes

I hit medium instead of Large for size of cost, please help. Quittis Smith-Luna is my name
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ID
#2169737 Review #2169737 is a subjective opinion of poster.
1.8
Details
The items arrived and I open the packages in anticipation and to my utter disappointment I found that the actual garments did not appear to be of the fabric shown in the photographs. I am very disappointed as the fabric is very cheap. I ordered size extra large and the...
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ID
#2169341 Review #2169341 is a subjective opinion of poster.
Loss
$90
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible clothes. Terrible quality and fit

1.8
Details
The worst. Do not buy from them.

User's recommendation: Avoid.

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ID
#2168271 Review #2168271 is a subjective opinion of poster.
Loss
$68
Preferred solution
Full refund

Total scam.

1.0
Details
They advertise cute clothing and collect Your money- there is nothing good about this company Please dont order from this company.
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ID
#2168037 Review #2168037 is a subjective opinion of poster.
Location
Columbus, Ohio

Sent 3 emails and called no one answer

Bought a real pretty shirt order a size X Large i wear a medium. It is like xsmall there no way i can't even try it on an marital is cheap. In 3 weeks I have email 3 time and no one email me back I called no answer. I will never order from this company again I advise no one order from them either they show real pretty clothes but it not worth the money.

User's recommendation: DO NOT ORDER FROM THIS COMPANY.

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ID
#2167891 Review #2167891 is a subjective opinion of poster.
Loss
$17
Preferred solution
Full refund