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Trying to find my order

No one will take my call. I've been given wrong information. Nina Cloak took the money off my card but now there's no trace of the company!!

User's recommendation: I don't know yet.

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ID
#2146676 Review #2146676 is a subjective opinion of poster.
Location
Toronto, Ohio

TERRIBLE COMMUNICATION AND HORRIBLE PRODUCTS

1.8
Details
Made 63" PHONE CALLS. Was hung up on due to User being busy!! Items are so small I couldn't even get them over my head to try them on!! All thin Polyester material! If I COULD have tried it on, it would have been SEE THROUGH! ***

User's recommendation: Don't even think about buy from these people!

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ID
#2145072 Review #2145072 is a subjective opinion of poster.
Location
Canton, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.6
Details
I ordered from your web site and then went to put another item on it, and the order had been sent already. So I had to put in another order right after it. The first order number is #1013200823328; it had a sweater size small and two sets of water drop earrings. The...
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ID
#2144979 Review #2144979 is a subjective opinion of poster.
Pros
  • Items available on line
  • Easy to shop
Cons
  • Poor communication when needed
Preferred solution
Let the company propose a solution

Want answer my phone call.,or reply.

1.3
Details
I placed an order, And some items are not what I expect. Some was damaged. And some items I want. I didn't even have a return sticker.
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ID
#2143787 Review #2143787 is a subjective opinion of poster.
Pros
  • No pros
Preferred solution
Able to talk with some one.
4.0
Details
Ninacloak - Good prizes
Too small size. I am large size, ordered extra large and it was really really short and small User's recommendation: But bigger sizes
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1 comment
Anonymous
#1917662

I have exactly the same experience. I ordered an extra large size top, and when I did receive it , after an extremely long wait and tried on , it does not go past my shoulders , let alone reaching all the way down.

Also; the design of the cat on the pocket I really liked, as it looked like a appliqué work... made of cloth, they didn’t specify any thing about it.

When I received it it was a painted cat, which will obviously start to erode in few washes, and does not look nice at all !! Extremely disappointed, will send it back!!

ID
#2142236 Review #2142236 is a subjective opinion of poster.
Loss
$12
Preferred solution
Full refund

The size is too small. I am xl and this is too small and short. Would like to change for 2xl

4.0
Details
Ninacloak - The size is too small. I am xl and this is too small and short. Would like to change for 2xl
Change the product because it doesnt fit. I didnt even try it on. Its xl and I would like 2xl

User's recommendation: Buy bigger sizes.

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ID
#2142218 Review #2142218 is a subjective opinion of poster.
Pros
  • Good and nice products
  • Clothes are cute
Cons
  • Sizing
Loss
$12
Preferred solution
Full refund

Poor quality and size

Returned articles over 2 months ago have not received an answer or a refund. Lost 125.00 you will definitely need a lawyer or small claims court.

User's recommendation: Do not buy from here you will lose money will be reporting to the BBB.

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ID
#2141841 Review #2141841 is a subjective opinion of poster.
Cons
  • Cloths did not fit no communication
Loss
$125
Preferred solution
Full refund

Another cheated customer

1.0
Details
Clothing does not fit and is horrible quality, company refuses to provide return instructions and offers phony discounts as compensation

User's recommendation: DO NOT BUY-THIS IS A SCAM.

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ID
#2140940 Review #2140940 is a subjective opinion of poster.
Location
Virginia Beach, Virginia

Very posses that I can't get untouched with them.

I bought clothes from them and can't return to get the right size.Or turn what I didn't want.
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ID
#2140664 Review #2140664 is a subjective opinion of poster.
Location
Akron, Ohio

JOKE for clothing!!!!

1.0
Details
Emailed for weeks trying to find my order...got it and they are the worst clothes ever....want to return and get full refund....nobody answers, so am filing a fraud charge with my cc company!!

User's recommendation: NO WAY.

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ID
#2140372 Review #2140372 is a subjective opinion of poster.
Cons
  • Very poor customer services
  • Deceptive business practices
  • Not a good company
Preferred solution
Full refund

Horrible customer service and cheap, poorly made clothing

1.1
Details
Here is the return address I finally received. I hope it helps Here is the return address : Receiver: *** Zhigang Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State:Guangdong Country: China Zip Code: 523000 Phone number: 18998655193

User's recommendation: Stay away.

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ID
#2139909 Review #2139909 is a subjective opinion of poster.
Location
Fort Myers, Florida

We bought 11 tops and pants. How do you contact them. Where can you return them to?

1.8
Details
How can we return them. The address is not clear , also what is the number to call. Any one know. Nothing fits...
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ID
#2139891 Review #2139891 is a subjective opinion of poster.
Pros
  • Cute clothes
Cons
  • Hope to have good service
  • Not exact return address
Loss
$165
Preferred solution
Full refund

Not happy

1.2
Details
Clothes run small. I ordered a xl, the shirt looked like a shirt for a doll. Very difficult to contact customer service or email, since no one seems to reply. Going on a week and still no response. NEVER AGAIN!!!

User's recommendation: But else where, save yourself a headache.

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ID
#2139062 Review #2139062 is a subjective opinion of poster.
Loss
$24
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Still have not got in Contact with me!

2.3
Details
I ordered 7 pieces of clothing from Nina Cloak.Here in America...a size 4x is for plus size....The items that I received were like a small...I sent them a message that I needed an address so I could return items and that I needed a refund....I've still have yet to hear anything from them.

User's recommendation: Based on their customer service...No I would not reccommend them!

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ID
#2138823 Review #2138823 is a subjective opinion of poster.
Pros
  • Cheap prices
Cons
  • Clothes would fit a doll and i only received half of my order
  • Cant get a hold of a real person
Loss
$121
Preferred solution
Full refund

Trying to place an order

Trouble with placing order, called and line disconnected on company's side. I still want to place my order.
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ID
#2138561 Review #2138561 is a subjective opinion of poster.
Location
Cheektowaga, New York