Anonymous
map-marker Blue Springs, Missouri

SCAM CONS!

Horrible customer service, no legitimate phone number, refuses to give a RETURN SHIPPING ADDRESS! THIEVES!!!
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User's recommendation: WARNING - STAY AWAY!

CB F

Can't contact you to return items

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I need to return 2 items but the phone number on your webpage is out of service and will not go through. Please contact me so we can work this out without having to contact PayPal. Thank you CB Farnsworth (cbfarnsworth@***.net)
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Loss:
$49
Cons:
  • Can not contact them
  • Unable to contact customer service

Preferred solution: Full refund

User's recommendation: I will repost if I am contacted by Customer Service

Anonymous

Worst Customer service ever.

There is No way to contact!!!!
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Cons:
  • Emails and phone calls not real

User's recommendation: Don’t bother. If rating by stars, it would b a minus

chunyi w

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Verified Reviewer

Ask return information

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Ninacloak - Ask return information
Ninacloak - Ask return information - Image 2
Ninacloak - Ask return information - Image 3
So far I only received part of my order (5/9). order #: "101320****79" I have sent you mails about my order, and asked return method and address about one month ago. One of the mail is as below ( I haven't received any response): "I have send a massage to you days ago about my order, but haven't got response. I ordered nine items from you in Feb, and received three of them so far. Two more on the way. The problems are the items what I have received are not as described, even not close, the quality is poor and the size is much smaller. I like to cancel the items which haven't shipped, and return those I have received, and get refund. (I need return address and method.) By the way, I'll not write reviews before I get response. I'm waiting for your response. Thanks," I'm for your response. Chunyi Wu
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Loss:
$68
Cons:
  • Bad clothes bad service cannot contact them
  • Poor quality bad customer service didnt receive all my order

Preferred solution: Full refund

User's recommendation: Not recommend. I'm realy disppointed about my experence with the conpany.

Anonymous
map-marker Asheville, North Carolina

Bad Business

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Got my clothes in not too bad a period of time, but they don't fit. Never got a confirmation email when I ordered that they had gotten my order. Never got an order number until I emailed that I had to return items. Then they started this bs negotiation about not returning and taking a credit for next order. I'm talking to Attorney General now! 3 emails and I'm through with this company. DO NOT BUY FROM NINA CLOAK!
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User's recommendation: DO NOT BUY FROM NINA CLOAK

elsie s Dsd

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Verified Reviewer

Duplicate order

I received two packages yesterday when I only ordered one. I do not need 2 of each top. Please advise me of address so I can send one package back. I also want to receive my shipping cost back of the one package as I never ordered 2 packages. SPHYYFOFAW1 color black size m, round neck casual flower print t shirt WP32923**** 799EC8D6E6BF color gray size m, round neck print short sleeve t shirt WP 32923****d Elsie Schatz 12401 Trail Oaks Dr. #233 Okc, Ok, 73120 405 401 **** Happyclown1957@***.com
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Preferred solution: Full refund

Jane M Eyh

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Verified Reviewer

Non delivery of order

I find this company to be a total scam I have been waiting over a month now for my order to arrive have sent numerous emails with no response have now come to the realization that my order is never going to arrive you should be totally ashamed of your selves you are nothing but ***
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Loss:
$5347

Preferred solution: Full refund

User's recommendation: Don't order from this scam website

Nancy D Nyt

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Verified Reviewer

Refund sizing issue

I ordered 7 tops 5 of which were too large and 2 of which were too small. 1 of the large tops had fading on the front bottom pattern. I would like to receive a refund on this order to my debit card and an address to return the garments to.
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Preferred solution: Full refund

User's recommendation: Size was an issue as I'm a petite and the length of the garments were too long and sleeve length also was too long, while the smaller fitted tops were way under sized, more like children's size.

Anonymous
map-marker Hamilton, Ontario

Exchange

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How do I return this coat I bought I am NOT paying for return shipping. It does not fit. It is too small.
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User's recommendation: Terrible!!! Impossible to communicate

Jo F Ing

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Verified Reviewer
| map-marker Strasburg, North Dakota

Ordering 6 tops XL for $100 and all were sized for children. I didn't expect much since NoraCora was the same way but not quite so small, but still too small for XL. Too bad marketing hasn't caught o

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I was scorched twice by Ninacloak and Noracora. Items were nothing like the photos (NoraCora) and sizes were not for adult American Women (NinaCloak). I understand the items are cheap and you get what you pay for but I'd like to be informed to change the size information to Beware USA sizes XL equals Small in Nina and Nora products. There would be less complaining If only they would fit! Please change all my items to 3X from XL. Thank you! Case #: 101 32* 061 *301.I know it hurts to say we are 3X when we are XL, but you gotta do what you gotta do.
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Loss:
$100

Preferred solution: Send me all 6 items in size 3X's instead of XL!!!

TERRI L Bpc

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Verified Reviewer

Where's My Order??

I Ordered Some Sandals & Never Got Them?? My Ñame Is Terri Lund Tele # 361-877-**** EM: trilund91@***.com
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Cons:
  • Inability to reach company
  • With no getting through to resolve it is a con

Preferred solution: I Need To Talk To Someone To Resolve Problem

1 comment
TERRI L Bpc

I Ordered A Pair Of Drk Green Pants, The Bottom Of The Legs Were So Small Wouldn’t Go Over My Heel ::^ ( Please Send Me Return Instructions. EM: trilund91@***.com Tele: 361-877-**** Thank You, Terri Lund

Brenda E Mjj

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Verified Reviewer

Was successfully resolved. Got my refund for one of the items and the other one was sent.

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I originally wrote them a few emails stating that I wanted a refund. They wrote back that they could only refund me for 1 of the items. The other one was already sent. This is unbelievable because before I asked for a refund, they wrote me to say both items were unavailable. So that is why I asked for a refund.
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Pros:
  • Have gotten better at refunding and shipping
Cons:
  • Are located in china so sizes are smaller

Preferred solution: No solutions necessary. Been refunded.

User's recommendation: Since my initial reporting, this company has been good about refunding me. I think it was because PissedConsumer helped me get the actions done. Thank you PissedConsumer for the help you gave me.

deedee g

Refund

did not receive order placed in June want my refund of $63.33 and was in touch with the BBB contact asked to try one more time for a response contact and address (720-235-****.
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Loss:
$63
Cons:
  • Order not received
  • Little customer service

Preferred solution: Full refund

Mitye r

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Verified Reviewer

Poor customer service and cheaply made product

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cannot get in touch with Customer service for the return address, in other words it is a scam operation.
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Cons:
  • Cannot reach anyone to return the product
  • Although they claim a 30 day return period

Preferred solution: Full refund

User's recommendation: Do not deal with these people, you cannot reach them by phone; keep getting a busy signal. The merchandise does not look any thing like it is pictured. it is cheaply made from flimsy material, and you cannot get a return address even though the web site say" 30 day return."e

Anonymous

Waiting for refund

ordered in june after receiving order i sent it back n still waiting for my refund
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Loss:
$83

Preferred solution: Full refund

User's recommendation: do not shop here

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