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Merchandise not received

1.0
Details
My order is over a month past ordering and they do not answer their phone.Do

User's recommendation: Do not shop here.

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ID
#1835336 Review #1835336 is a subjective opinion of poster.
Location
Fresno, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

More than 2 months. No product, no refund.

1.0
Details
Received an email about a month after order was placed saying there was a delay (gee, no kidding) but product would be sent soon. Still nothing. Meanwhile, pop-up ads still appear on my device. I think I've been scammed and recommend you think twice before ordering from these folks. It's virtually impossible to find a way to contact them. Finally got a number through this site and have been on hold an eternity, but my call is very important to them.

User's recommendation: Think long and hard before you give these people any money.

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ID
#1833058 Review #1833058 is a subjective opinion of poster.
Service
Ninacloak Shipping Service
Pros
  • No pros
Cons
  • Extremely long shipping times
  • All
  • I didnt receive my merchandise
Loss
$25
Preferred solution
Deliver product or service ordered

No merchandise showed up

1.0
Details
ordered 2 blouses on January 26, 2020. Haven't received either one. Emailed them, no reply. They sent an email in February blaming Covid-19. That virus wont last forever!

User's recommendation: dont order.

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ID
#1832615 Review #1832615 is a subjective opinion of poster.
Pros
  • Clothes are cute
Cons
  • Order never arrived
Loss
$48
Preferred solution
Deliver product or service ordered

Not getting order in a timely manner...

1.0
Details
I ordered a sweater FOR A GIFT. I ordered it in what I would consider plenty of time. I am still waiting two months later...I doubt, at this late date, that they plan to send it at all.

User's recommendation: Stay away from this site unless you have a life time to wait on an order!

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ID
#1831468 Review #1831468 is a subjective opinion of poster.
Service
Ninacloak Shipping Service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I haven't received my order, plced on Tuesday, February 4, 2020.

1.0
Details
I paid $198.72 and haven't got my order yet. It has been one month and 15 days! What is going on with this.

User's recommendation: Don"t pay anything from Ninacloak.

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ID
#1828668 Review #1828668 is a subjective opinion of poster.
Location
Mobile, Alabama

Did not send what they promised.

1.0
Details
Won't return phone calls. Sat on line waiting twice, for over a half hour. Sent items to return address in San Fran and got them back!!

User's recommendation: Don't buy from them!!!

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ID
#1826007 Review #1826007 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Bad clothes bad service cannot contact them
Preferred solution
Full refund

Can't reach anyone for a refund

1.1
Details
I ordered some items base sole on the pictures on the website. Once items I received I was choked! They were nothing like what I saw on the site. It was like stuff that were made at a backyard by toddlers. Worst, they became a ghost afterwards. I couldn't reach anyone by phone or email and I couldn't start the return process unless I sign up with another company with a different email address.

User's recommendation: STAY AWAY!!

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ID
#1824011 Review #1824011 is a subjective opinion of poster.
Cons
  • All
Loss
$97
Preferred solution
Full refund

MY SHOE ORDER

I ORDERED SHOES ABOUT A MONTH AGO AND HAVE NOT GOT THEM YET. I CALLED MANY TIMES AND NO ONE ANSWERS. WHY
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ID
#1822189 Review #1822189 is a subjective opinion of poster.
Loss
$20
Preferred solution
Deliver product or service ordered

Undelivered order

2.8
Details
Placed order in January, still have not received items I have ordered, but have received partial shipment in March. Still waiting for the other items I ordered. I loved the tops that were advertised and am still waiting for the rest of my order.
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ID
#1818782 Review #1818782 is a subjective opinion of poster.
Pros
  • Some good designs
  • Good selection
Cons
  • Very slow on shipping
  • Very poor customer services
  • I didnt receive my merchandise
Loss
$75
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Unsatisfied

So I ordered 181 dollars of merchandise and one *** shirt No refund as of yet Can't a hold of them by phone and email responses are stupid DO NOT ORDER FROM THIS COMPANY

User's recommendation: Don't order from them it's a scam company.

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ID
#1818126 Review #1818126 is a subjective opinion of poster.
Service
Ninacloak Shipping Service
Cons
  • I didnt receive my merchandise
Loss
$181
Preferred solution
Full refund

Have not received my order

Order placed 3/20. Merchandise not received. Can't make contact with Customer service. Will look into filing fraud charges against nina.cloak

User's recommendation: Don't try to purchase from nina.cloak.

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ID
#1813334 Review #1813334 is a subjective opinion of poster.
Cons
  • Very slow shipping and poor customer services
Loss
$52
Preferred solution
Deliver product or service ordered

Online order difficulty

I didn't realize I was a pissed customer. I was merely on hold for 10 to 15 minutes and I hung up and called back and never really got through to anyone. I had made a purchase online and my card was refused and it's money on the card and I didn't understand what the problem was. I was trying to find out some additional information on how to get my order through. In regards to products or services, listed below; that information was just in the box.
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ID
#1796395 Review #1796395 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not order until you get a tracking number!

They did not provide me with a tracking number and the page I was supposed to track my order with did not "save". I am now on hold on the phone with them for about half an hour. I would like to be reassured that I am not ripped off! I am going to hang up the phone now and hope they respond. Other wise, PayPal gets the message.
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ID
#1796006 Review #1796006 is a subjective opinion of poster.
Pros
  • Good selection
  • Some good designs
Cons
  • Very slow shipping and poor customer services
Preferred solution
Deliver product or service ordered

Stay away

1.1
Details
okay so I placed my order during the Chinese new year, I get it. but that was 1/25/20 today is 2/17/20 and out of 4 items I have received 1 and the rest is still being packaged. Scared to cancel the balance of my order may never get a refund....
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ID
#1795479 Review #1795479 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

The online payment does not work

1.0
Details
I called and was put On hold for over 1/2 hour. I hung up. I cannot get any form of payment to go through. Is this company still in business?
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ID
#1794905 Review #1794905 is a subjective opinion of poster.
Location
Hilton Head Island, South Carolina