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Extremely poor quality

1.0
Details
Do not buy from this company. They are scamming you. The quality is nonexistent but the worst part is their ridiculous requirement that returns go to CHINA and you pay the postage which is commonly more than the cost of merchandise! BUYER BEWARE.

User's recommendation: Stay away from Ninacloak.

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ID
#2155404 Review #2155404 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund

Your follow up email

The company sent an email to say that they cannot offer the 5% discount as advertised bc the order was placed?! Cannot correct the email address ?!?! but they were able to correct the shipping address ?! They didnt provide any info about the estimated date of shipping and/or delivery. It seems like they do not know to communicate in English language, have poor service skills, and Most likely not a good idea to offer them business... I still dispute the 5% because their internet selling site didnt allow me to enter the discount at the time of processing... Its too much error if you see all the above happening at just one order!!!

User's recommendation: Do not feel it’s a trustworthy company.

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ID
#2155328 Review #2155328 is a subjective opinion of poster.
Location
Redmond, Washington
Preferred solution
Price reduction

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Verified Reviewer

My order hasn’t came- it’s been almost a month.

1.0
Details
DI ordered a blouse on August 10, 2020. Today is September 7 and it still hasnt came. My credit card has been charged. I cannot reach anyone. Is my money stolen?

User's recommendation: Don’t shop here.

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ID
#2154512 Review #2154512 is a subjective opinion of poster.
Service
Ninacloak Customer Care
Cons
  • No customer service
  • Order never arrived
Loss
$28
Preferred solution
Deliver product or service ordered

Credit card refusal

My Card has been repeatedly refused.there is money in my account.Ive double checked my info.b I love the concepts and fabric choices. Also, it's very difficult to follow through the site to get to customer service.

User's recommendation: Use PayPal.

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ID
#2151635 Review #2151635 is a subjective opinion of poster.

Shipping to wrong address

I placed an order last sept. 1 and pressed the wrong number in the address. I was able to edit it online but when i checked my order details the shipping address was the wrong one although the primary addresd was correct. Please change the shipping address to 5994 Aimless St. Henderson, Nevada 89011, USA. Please let me know if changes were made. Thank you.
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ID
#2151224 Review #2151224 is a subjective opinion of poster.
Pros
  • I dont know yet
Cons
  • I dont know yet
Preferred solution
Change of shipping address

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Verified Reviewer

Poor quality

1.0
Details
None of items received are correct size. Items received will fit a small child. I want a refund!

User's recommendation: No...do NOT buy.....

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ID
#2151100 Review #2151100 is a subjective opinion of poster.
Pros
  • Cheap product
  • I need to talk to customer care
Cons
  • With no getting through to resolve it is a con
Loss
$79
Preferred solution
Full refund

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Verified Reviewer

Exchange

1.0
Details
never heard from copy wanted to exchange items
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ID
#2151046 Review #2151046 is a subjective opinion of poster.
Pros
  • Nice selection
Cons
  • Bad customer service poor quality sizing is way off
  • Poor cust svc
Preferred solution
exchange

Return

Have not heard back from them
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ID
#2151034 Review #2151034 is a subjective opinion of poster.
Location
Easley, South Carolina

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Verified Reviewer

Cannot get return label

Consistent run around to get label to return too small fitting items

User's recommendation: Do not order anything.

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ID
#2150696 Review #2150696 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

Terrible Customer Service

1.0
Details
Finally, received my shirts. Of course the sizes do not fit. Try to contact them and cannot get anywhere.

User's recommendation: RUN DO NOT WALK AWAY FROM THIS COMPANY. THEY TAKE YOUR MONEY AND WAVE GOODBYE.

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ID
#2148920 Review #2148920 is a subjective opinion of poster.
Pros
  • Cute styles
Cons
  • Although they claim a 30 day return period
  • Sizing
  • Cant get help afterwards
Loss
$85
Preferred solution
Full refund

Retrun dress

you said that I can get a coupon for $900 off a new dress i do not know how to get coupon number
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ID
#2148045 Review #2148045 is a subjective opinion of poster.
Location
Sealy, Texas

Clothes not size the say they are

1.4
Details
On their size chart it tells you the size to purchase, then when you receive the clothes, which takes a month to receive. The size is so much smaller than what it should be... Then when you want to return it, they do not supply you with a return address, you have to email them and wait for an email to find out where to return it to... which they only give you 30 days at the date you receive the merchandise. Bad business

User's recommendation: Don't order anything.

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ID
#2147384 Review #2147384 is a subjective opinion of poster.
Preferred solution
Full refund

Not happy

1.0
Details
After numerous emails trying NOT to give me a return address to send my order back, they finally gave me one... I had to pay my own shipping, so even IF they do send me a refund I will still be out $25... THIS COMPANY SELLS SUB-PAR ITEMS, WHICH THEY USE TO RIP YOU OFF... Do not recommend dealing with them unless you enjoy disappointment.

User's recommendation: DON'T DO IT!!!!!!

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ID
#2147269 Review #2147269 is a subjective opinion of poster.
Cons
  • Suck
Loss
$25
Preferred solution
Full refund

Horrible service, cant get refund, clothing is not as ordered

1.0
Details
medium clothing is marked 2x, barely fits children. cant get a phone # to complain, cant get a return address and they use up the return time to negotiate a smaller refund. you have to pay for return shipping TO CHINA. even though it says in stock in California took 8 weeks to get it and only after you complain do they ship it

User's recommendation: run like the wind!!!

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ID
#2146989 Review #2146989 is a subjective opinion of poster.
Cons
  • Never received confirmation info
  • No one to help you
  • Wont refund
Loss
$48
Preferred solution
Full refund

Can't contact you to return items

1.0
Details
I need to return 2 items but the phone number on your webpage is out of service and will not go through. Please contact me so we can work this out without having to contact PayPal. Thank you CB Farnsworth (cbfarnsworth@chater.net)

User's recommendation: I will repost if I am contacted by Customer Service.

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ID
#2146842 Review #2146842 is a subjective opinion of poster.
Cons
  • Unable to contact customer service
  • Can not contact them
Loss
$49
Preferred solution
Full refund