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order items money refund service customer customer service size phone return
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1.0
Details
I ordered from this website and there was a flashing post at the top that said 5% off your order if it was your FIRST order with them. It said to enter NEWS as the code. When I tried to put it in, it said it did not recognize the code. I thought maybe it just posted at...
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ID
#1863618 Review #1863618 is a subjective opinion of poster.
Location
Fleetwood, North Carolina

Poor service

1.5
Details
Put in an order on February 22,2020. As of April 1, 2020, it states it is waiting for USPS to pick it up. Whenever I send an email asking for information, I receive an email, but my question is not answered. I would never , ever, do business with them again. They also told me that one of the 2 items was out of stock, but yet I was charged for 2 items. I am willing to wait a few more days, but then filing a dispute with my credit card company1

User's recommendation: Stay away...stay far far away !!!

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ID
#1863402 Review #1863402 is a subjective opinion of poster.
Location
Hebron, Connecticut

Disappointed

I have ordered coat over a month a month ago and have not received anything!
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ID
#1862680 Review #1862680 is a subjective opinion of poster.
Location
Laredo, Texas

Bought 3 hoodies they were awful i ordered medium they were for little girl took about 2 months to receive they need stop messing with people

poor service and cheap products
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ID
#1860251 Review #1860251 is a subjective opinion of poster.
Location
Beggs, Oklahoma
Service
Ninacloak Shipping Service

Want my blouses

2.8
Details
I ordered 4 blouses three weeks ago. I have not heard from them.

User's recommendation: If you can wait good luck.

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ID
#1860067 Review #1860067 is a subjective opinion of poster.
Location
Independence, Missouri
Service
Ninacloak Shipping Service

Never received order

1.0
Details
HORRIBLE!!!!!!!!!!!!!!!!!!!! Placed order on Feb 29 $117.00 and never received any items. Will not respond to e-mails and no phone number for customer service. SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#1859715 Review #1859715 is a subjective opinion of poster.
Service
Ninacloak Shipping Service
Loss
$117
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Track a shipment

Hello, I ordered some things from your company on February 22nd and still haven't received them. However, looking at my bank statement, you deducted the purchase amount from my order the same day that I ordered them, when reputable companies wait until the order is actually shipped before deducting the amount. I want someone to contact me to let me know when I can expect to receive the items I ordered. If I don't hear something from you within the next 48 hours, I will have no choice but to contact the Better Business Bureau about the matter.

User's recommendation: I wish I had looked for reviews of this company before I ever tried to make a purchase. I tried calling their customer service #, but I was on hold for more than an hour before I finally hung up and went looking for another way to contact the company.

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ID
#1854009 Review #1854009 is a subjective opinion of poster.
Service
Ninacloak Shipping Service
Pros
  • No pros
Cons
  • Very poor customer services
  • Very slow shipping and poor customer services
  • Order never arrived
Loss
$72
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I WANT MY MONEY REFUNDED BACK TO MY ACCOUNT.

1.0
Details
YOUR CLOTHES ARE TRASH!!! THE MATERIAL IS CHEAP! THE CLOTHES ARE FOR CHILDREN. YOU DON'T CARE ABOUT YOUR CUSTOMERS. AND YOU DOWNRIGHT SUCK!!! BEWARE! NOW REFUND MY MONEY ASAP!!!

User's recommendation: BEWARE!!! EVERYTHING THAT LOOKS GOOD IS NOT GOOD!!!

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ID
#1853380 Review #1853380 is a subjective opinion of poster.
Service
Ninacloak Customer Care
Cons
  • Bad clothes bad service cannot contact them
Loss
$85
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No merchandise - no refund - stay away

1.0
Details
Update by user Sep 10

Absolutely NOTHING has happened. I know these are Chinese people who hide behind language difficulties, which I think masks deceptive business practices.I guess that I will have to accept the fact that my money has been stolen.

Original review posted by user Apr 03
I ordered two items in February. They never came. I contacted this company and was assured it would be soon. I demanded a refund April 2 and was told that the refund function was closed (BS). They offered a $70 coupon, which I refused; why would I order from a company that does not send orders? My advice? Stay away from this company.

User's recommendation: Avoid. DO NOT USE this company.

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ID
#1851717 Review #1851717 is a subjective opinion of poster.
Service
Ninacloak Shipping Service
Cons
  • Thieves
  • Very poor customer services
Loss
$63
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No items sent to me..

I ordered 92.00 worth of items. free shipping, and have only received the jewelry and one shirt.. The shirt is too small even tho it's a 2 x and I wear a 1x..This order was placed the 1st week in March, and that is all I received.. The jewelry was very cheap, and some of the necklaces were broken. I am an unemployed mother with 4 childrens, Due to injurys to my knees, I cannot work.. I feel very taken advantage of and was so looking forward to those items.Some was for my daughters birthday.. In this horrible time with the world in crisis, I cannot believe this company has taken advantage of me.. I am seeking a full refund to be returned to my visa card asap.. I think I will contact the better business organization if I do not receive a full refund Linda Digiovanni

User's recommendation: I would never recomment this company.

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ID
#1850179 Review #1850179 is a subjective opinion of poster.
Service
Ninacloak Shipping Service
Loss
$92
Preferred solution
Full refund

Never received my merchandise

1.0
Details
I placed 2 orders months ago and haven't received anything. I have written and called them and there is never a response. I would be very careful ordering from this company. I am going to report them to the Consumer Protection Agency!!!

User's recommendation: DO NOT BUY ANYTHING FROM NINACLOAK.

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ID
#1845319 Review #1845319 is a subjective opinion of poster.
Location
Canyon Country, California

Have not received my order

1.6
Details
Only one item shipped after weeks of order placed, and will need to be returned as size is not true to regular sizing

User's recommendation: DO NOT ORDER FROM HERE.

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ID
#1844307 Review #1844307 is a subjective opinion of poster.
Loss
$104
Preferred solution
Full refund

Have not received my order

1.3
Details
have received only one piece of my order it is way way way out of size range and will need to be returned. Just cancel the rest if my ORDER, and refund and cancel my account.

User's recommendation: NEVER ORDER FROM HERE! LOOK ADORABLE, BUT NOT WORTH IT.

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ID
#1842746 Review #1842746 is a subjective opinion of poster.
Cons
  • Very slow shipping and poor customer services
  • Order never arrived
  • Very slow on shipping
Loss
$104
Preferred solution
Full refund

They are thieves

1.0
Details
their clothes are garbage, they will not respond on computer or phone. there will be no refund. IT IS A SCAM BEWARE. CONTACT econsumer.gov and report them!!!!

User's recommendation: DO NOT BUY!!!!!! IT IS A SCAM.

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2 comments
Anonymous
#1845712

thanks for info - will NOT order

Anonymous
#1843988

I wish places like this would not be allowed to sell their wares.. all they do is rip off people

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ID
#1836732 Review #1836732 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Bad clothes bad service cannot contact them
  • All
  • Extremely long shipping times
Preferred solution
Full refund

Obviously scam

1.0
Details
Order 6 tops told 2 shipped none received all. B.S.

User's recommendation: Don’t.

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ID
#1836257 Review #1836257 is a subjective opinion of poster.
Pros
  • Inexpensive clothing
Cons
  • Order never arrived
Loss
$96
Preferred solution
Deliver product or service ordered