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Unhappy with service

1.6
Details
The item took forever to arrive and then it didn't fit. Trying to figure out how to return has been a nightmare and I paid $9 shopping already, so I have given up. I will never order from them again.

User's recommendation: Order at your own risk.

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ID
#2006586 Review #2006586 is a subjective opinion of poster.
Location
North Anson, Maine

Money has left my account but have not received anything

money has left my account and you were up on things until i finalized my order. now have not received anything or had any updates where my order is. will be calling with my bank statement to cancel unless i get my order!unauthorized if no shipment.thats FRAUD!!!!!!!
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ID
#2006141 Review #2006141 is a subjective opinion of poster.
Cons
  • Products not delivered - appears to be a scam
Loss
$90
Preferred solution
Full refund

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Verified Reviewer

Incomplete orders

2.2
Details
A two piece outfit arrived with only one piece. I ordered a two piece chiffon dress and only got the jacket part and no dress. I tried to contact them but was unable to use the email they gave me or the contact site.... it would keep saying invalid. Other orders had clothes that didn't fit right, but I was unable to contact them to arrange a return.

User's recommendation: Do not order from this company.

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ID
#2005993 Review #2005993 is a subjective opinion of poster.
Service
Ninacloak Customer Care
Pros
  • Nice pictures
Cons
  • You are stuck with what you getincomplete order
Loss
$60
Preferred solution
Deliver product or service ordered

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Verified Reviewer

About the t shirt I order 2months ago.Icalled

The Very bad, I order t shirt about 2 months ago, and I have yet too receive it.I call 3 times and was put on hold for a hour each time. I tried to email them but that did not go through. they got their money, but I never got my t shirt. I think I got scam. is there anything that be done about them I called the BBB about them about 3weeks ago , but they new very little about them. the BBB said that they did get a few complaints against them

User's recommendation: Do.not buy from these people .I feel that they are scammers.

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ID
#2005763 Review #2005763 is a subjective opinion of poster.
Cons
  • Bad customer service
  • Bad service
Preferred solution
If I don!t get this soon I would like my money back

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Verified Reviewer

Customer service is bad bad bad.

1.0
Details
Update by user Jun 23

Yesterday I was on hold for an hour before I hung up. Today I have been on the "hold cycle" for over an hour.

Just another life lesson.

Makes you not want to order a damn online. Super pissed!!!!!

Original review posted by user Jun 22
Unable to get a human. Even tried the chat, no good there either. It wanted to sell me service for my computer. All I want is the order I put in on June 2. 2 tshirts I don't need work on my computer. I am still on hold with the customer service phone numbef, good lord this is no good.stay away
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ID
#2005207 Review #2005207 is a subjective opinion of poster.
Service
Ninacloak Customer Care
Pros
  • Nice looking stuff
Cons
  • Unsure if i will receive product
Loss
$45
Preferred solution
Deliver product or service ordered

Cant get though to customer service on in Que for hours like the music but need status on order number 101320060947

Call for order status for order number 101320060947 placed on june 5 2020 your hard to contact this is the white thick down with long korem lamb coat $34 plus tax please contact me by email stephanie.barnett57@yahoo.com thank you

User's recommendation: Pack patients heavy call volume please let me know were my Coat is thanks again.

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ID
#2005152 Review #2005152 is a subjective opinion of poster.
Service
Ninacloak Customer Care
Pros
  • Nice looking stuff
  • Hope you are real
Cons
  • Hope you are real
Preferred solution
Deliver product or service ordered

I did not hear back from the business

I did not receive a response. I just want customers to get the items that you advertise without compromise. Don't take their money and give them something else.
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ID
#2004954 Review #2004954 is a subjective opinion of poster.

Shipment problems and non response

1.0
Details
I ordered products in mid-May. It's June 22 and still haven't received products shipped on May 23 are still not here. Unable to cancel items showing not shipped. No response when emails sent to company.

User's recommendation: Don't shop at Ninacloak.

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ID
#2004779 Review #2004779 is a subjective opinion of poster.
Pros
  • No pros so far
Cons
  • Non existent customer service
  • Shipping dates not jiving with reality
Loss
$103
Preferred solution
Let the company propose a solution

Will not supply info on how to return for refund

1.0
Details
Took over a month then when arrived poor quality. They keep sending emails to try to sell me products instead of directions for returN and refund.

User's recommendation: Avoid this company.

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1 comment
Anonymous
#1881747

Having the same problem. Did you ever receive the information?

ID
#2004745 Review #2004745 is a subjective opinion of poster.
Service
Ninacloak Customer Care
Pros
  • No pros
Cons
  • Based on current complaints
Preferred solution
Full refund
1.3
Details
The chinese company keeps sending the same email back to me over and over. The tracking number does not track. They said the merchandise was at LAX may 22. It stayed there for one month. Now they say its in Sparks, sparks what? Sparks Nevada? Its a run around with...
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ID
#2004620 Review #2004620 is a subjective opinion of poster.
Loss
$87
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive it

1.0
Details
I ordered a blouse from Nina Cloak the first week in May and 5 weeks later, I still have not received it although I paid for it. I have written to them and they say it's in the US on 5/18/20. They give me a bogus tracking number that doesn't work. In the future, I will google reviews for a company before I spend my money. Never again will I order from CHINA!

User's recommendation: Do not order from them.

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ID
#2004366 Review #2004366 is a subjective opinion of poster.
Pros
  • Some good designs
  • Pretty clothes
Cons
  • Never received my order - very poor customer service
  • Very poor customer services
  • Bad customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The quality and sizes surprised me then realized its straight from china! NOTHING fits.

I did not realize that the items came from china until I received them. the quality and sizes are horrendous, not worth the money I paid. I would have gotten better quality at a Walmart. Now, I can't get ahold to get my return shipping label. the website says it doesn't know my email. BS. then, when I go to the customer service site, they have me putting in all these weird codes that have scribble all over, that most are hard to even see properly, every code I put in was denied. I can not even find a phone number for the company anywhere on their site.

User's recommendation: BE AWARE!!!!

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1 comment
Anonymous
#1881497

Very helpful thanks was going to place an order NOT‼‼

ID
#2003608 Review #2003608 is a subjective opinion of poster.
Service
Ninacloak Customer Care
Cons
  • Cant get help afterwards
  • Very slow shipping and poor customer services
Loss
$300
Preferred solution
Full refund

Wrong size - very poor quality - wouldn't wear if I could.

1.0
Details
Wrong Size! What ruler, did you use to measure with?

User's recommendation: SCAM DON'T ORDER!!

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ID
#2003408 Review #2003408 is a subjective opinion of poster.
Loss
$88
Preferred solution
Full refund
Placed an order, didn't get an email confirmation, haven't received the order, and cannot contact the company. Have to go through the credit card company to get my money back. Don't order from this company - it's a total scam! User's recommendation: Buy from someone...
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1 comment
Mashell
#1882188

I was browsing on the Ninacloak site on June 14, 2020. I picked 12 blouses and then I input my Visa numbers.

At the last minute I deleted all my banking information and the list of garbage blouses that I had chosen. Then, I moved away from that site. I got caught buying from China the previous summer and all the garbage that came in was either too small or the wrong colour. The quality of the garments was horrendous.

I was receiving garbage I had not ordered. Communicating with the Light in the Box staff was near impossible. There was no way I was going to make the same mistake again this summer. I made sure not to press on 'complete the order'.

Yesterday, while looking for something else on my bank statement, I discovered that Ninacloak had 'completed the order' without my knowledge or my consent. Ninacloak never sent me a 'confirmation' attesting that I had placed an order with that so called company. I tried several times to 'cancel' that order that I presumably 'completed' but the computer would not let the action go through. The page was frozen.

The code was always impossible to decipher. I phoned my Bank and I was told that the charges would be reversed if I had not received any garbage clothing from Ninacloak by July 14th, 2020. I wrote an email to the Bank President's office requesting that the charges be reversed sooner. I doubt that this will happen but I had to try.

Today, I phoned CBC Marketplace to bring this matter to their attention in the hope that other trusting people would not get caught by those Ninacloak scammers. Their phone number is 416-205-5808.

I am upset at losing $283 but I will pay my Visa and hope that the charges will be reversed on July 15th. Claudia

ID
#2003029 Review #2003029 is a subjective opinion of poster.
Cons
  • Products not delivered - appears to be a scam
  • Customer cannot contact the company for customer service
Loss
$111
Preferred solution
Full refund

Need to return items

1.0
Details
Cannot get company to respond. Items need to be returned and did not receive one item ordered. Would appear this is a rip off site.

User's recommendation: don't order from this site!!!!!!!

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ID
#2001682 Review #2001682 is a subjective opinion of poster.
Cons
  • Inability to reach company
Loss
$45
Preferred solution
Full refund